1) Controllers of Personal Information
Any personal information provided to or gathered by Go360 is controlled by Go360 1070 Eruera Street, Rotorua, 3010, (the data controllers), whose registered office is at 374 Pleasant Valley Road Geraldine.
2) What Personal Information about members does Go360 Gather?
The information we gather from our members help us to continually improve your experience. This personal information may include: your name and contact information; date of birth; preferred communication methods; business name (in the case of a corporate membership) and business address; bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of the club. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 18.
We also collect the following information:
Ã¢ï¿½Â¢ Sensitive information
We may collect health data to the extent that it is required to assess your readiness for physical exercise. We will use health information provided by you exclusively to serve you better and meet your particular needs. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this Policy.
Ã¢ï¿½Â¢ Photographs for Membership Card
In the interests of security and the prevention of crime, we may take a digital photograph of each member to whom a membership card is issued. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.
Ã¢ï¿½Â¢ Contacting us via Website or otherwise
When you use the www,go360.co.nz website ("Our Site") or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
We use CCTV in our facility for health and security reasons. If you have any queries in relation to the use of CCTV operating in and around the facility please contact us.
We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
3) What do we do with personal information collected from you?
We use personal information to provide the services you request from Go360 such as to facilitate: staff administration, administration of your membership of the club, facilitate bookings of classes and appointments with our own or third party service providers and other transactions. We may also use the information to: advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
We also use your details to send you newsletters and promotions, and to conduct online surveys or surveys by telephone; prize draws; competitions and other promotions via email, telephone or post. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Virgin Active, we use the personal information you supply to process your job application.
4) What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
5) Does Go360 share the Information it receives?
6) How Secure is Information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
8) What Choices do I have?
10) What Rights do I have in relation to my Personal Information?
You have the right to ask us not to process your personal information for marketing purposes by sending an email to the email@example.com. The Data Protection Act 1993 (as amended) gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act.
11) Notices and Revisions
If you have any concern about privacy at Go360, please e-mail us a thorough description and we will try to resolve the issue for you.